Refund and Returns Policy - The Saddles Shop

Returns and Refunds Policy for Horse Saddles.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Here’s a sample Refunds and Returns Policy tailored for your online shop specializing in Western and English horse saddles:

Refunds and Returns Policy

At [Your Shop Name], we are committed to providing high-quality saddles and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

Eligibility: You have 30 days from the date of delivery to return any item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Custom-made saddles, clearance items, and gift cards are non-returnable. However, if the item is defective or damaged, please contact us for assistance.
Return Process:
Contact us at contact@bigblackhorsesaddles.com or Call 9493735729 to initiate a return. Please include your order number and a brief description of the reason for the return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

2. Refunds

Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, items with missing parts not due to our error).

3. Exchanges

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@bigblackhorsesaddles.com or Call 9493735729.
Different Product Exchange: If you wish to exchange your item for a different product, please return the original item for a refund and place a new order.

4. Shipping Costs

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong item shipped, defective item).
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. International Returns

Customs and Duties: For international returns, customs duties and taxes are non-refundable. You may want to contact your local customs office for information on reclaiming duties and taxes on returned items.
Shipping Time: The time it takes for your exchanged product to reach you may vary depending on your location.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us right away at this link here or through any of the following:

Email: contact@bigblackhorsesaddles.com or Call 9493735729
Phone: 949-373-5729
Address: 170 Kittridge Street, San Fernando, CA 91340

Returns and Refunds Policy for Horse Saddles and other Tack.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bigblackhorsesaddles.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@bigblackhorsesaddles.com and send your item to: 170 Kittridge Street, San Fernando, CA91340 .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 170 Kittridge Street, San Fernando, CA 91340.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.